Question 1

What should I expect during my horse's massage?

Accepted Answer

Your horse will likely show signs of relaxation including yawning, licking, and chewing. At times they may become tense and uneasy if we are working on a sore area but will likely relax after treatment of that area. Your horse may lower their head and drop their ears to the side and may even nap!

Question 2

How to I prepare my horse for their service?

Accepted Answer

Please have your horse groomed and ready. Horses should not be turned out at the time of their appointment or blanketed.

Question 3

Do I need to be present during the treatment?

Accepted Answer

Ideally, you will be there for the first session. This is where we take a history and obtain useful information on past illness or injuries. You are welcome to be present for subsequent massages, although it is not mandatory.

Question 4

What kind of reports or information do you give after a treatment?

Accepted Answer

You can expect to have a detailed treatment report emailed to you after every massage session. We encourage you to share this useful tool with other members of your horses team including your trainer, vet, and chiropractor.

Question 5

How do I schedule an appointment?

Accepted Answer

Fill out the contact form and I'll be in touch to book your session!

Question 6

What type of exercise should my horse have after a massage session?

Accepted Answer

We encourage you to hand walk your horse for about 15 minutes post massage if possible. After their walk they should be allowed to rest in their stall and have access to a full water bucket. It is perfectly acceptable to go for a light ride the following day just be aware your horse may be a little sore. Cases can vary so please contact us and we will let you know if any exercise restrictions are recommended

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, venmo, and checks. Payment is due at the time services are rendered. A late fee will be applied after 30 days past due.

Question 8

How soon must I use the treatments in my package?

Accepted Answer

Packages (including massage and rapid release) and discounted and must be used within 6 months.

Question 9

What is your Cancellation Policy?

Accepted Answer

Please allow 24 hours for cancellations. At NCEM we understand that things come up and are happy to waive the cancellation fee provided a 24 hour notice is given.

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